Return & replacement terms

Refunds

• Within 7 days of delivery, for a manufacturing issue with the tag.
• Only while the tag is sealed. A refund is void once it has been activated or the seal removed. An opened faulty tag is still covered by the warranty below.
• ₹200 return shipping is deducted from every refund.
• A pack is just tags. Send back only the ones you have a problem with — a pack of 4 is four tags, and each is refunded at its share of what you paid.
• Photos come with the request, and a short video where it helps. We look at them before the pickup is booked.
• Cash-on-delivery orders come back as a credit note (store credit), which never expires. Prepaid orders go back to the original payment method.
• Paid after the quality check, then 7–10 working days as per bank timelines.

Replacements

• A faulty tag is covered for 1 year against manufacturing defects. We collect it, check it, and send a replacement. You bear no shipping on a warranty replacement.
• Wear and tear and the battery are not covered. A low-battery alert is checked case by case — a tag that drains within weeks is a defect, one that drains after a year is the cell running out.
• If we find nothing wrong with the tag, it comes back to you and the ₹200 shipping charge applies.
• Unlink the tag from your phone before sending it. A tag that reaches us still linked can't be tested — no warranty check is done and it is sent back with a ₹200 shipping charge to pay.
• Damage or defect claims need an unboxing video.

Swapping platform

• iOS ↔ Android costs the price difference plus ₹200 shipping. If the new pack is cheaper, the difference less ₹200 comes back.
• An opened tag is fine here. This is the one route the seal rule doesn't apply to.

Sending it back

• Pack it complete, in its original packaging. An incomplete return may be refused or settled partially.
• We book the courier pickup for the next working day. Nothing to pay the rider.

What this page covers

• CustoTag only. Personalised covers, holders and wallets are made to order. For a damage, defect or personalisation error on one, write to us within 24 hours of delivery.

How it works

1. Look up your order with the phone number or email you ordered with.
2. Pick the CustoTag and choose refund, replacement or swap. You see the exact amount before you submit.
3. We schedule a courier pickup for the next working day.
4. After the warehouse quality check we issue the money or ship the new pack.